This document sets out the POLICY PRIVACY of VNT- Vet Network, S.A., a company incorporated and existed according to the Laws of Portugal, Company’s Identification number 510784798, its affiliates including VNT Petable Inc., a United States of America corporation incorporated and existing according to the Laws of Delaware, their successors and permitted assigns (“Petable”) applying when You whether as an individual or as a collective body (“You”) REGISTER and provide any personal data of identified or identifiable individuals (“Data”) whether at the Website https:/petable.care/ and/or at Petable’s mobile (iOS or Android) APP (collectively “SITES”).
You must read these Terms carefully before You Register at the SITES and disclose or upload any Data to the SITES. If You have any reservations, doubts, objections You should resume and exit from SITES refraining from using them and uploading or disclosing any Data.
Applicable from October, 1st, 2017.
You MAY VISIT THE WEBSITE www.petable.care (the WEBSITE) ANONYMOUSLY AT ALL TIMES. However, the WEBSITE’s registration is reserved to corporate Professional Users only. NO individuals (whether or not professionals) will be admitted to register at the Website and therefore no private data will be collected at the Website whether for registration purposes or otherwise.
COOKIES may be used at the WEBSITE. Please revert to Cookies policy below.
As a Professional User registering at the WEBSITE You expressly grant to Petable a fully paid, royalty free, non-exclusive, sub-licensable, perpetual, worldwide license for Petable to access, collect, store, process, maintain, analyze and manage Your corporate name, address and contacts in one of Petable’s databases for the intended business purposes of Petable including those that may be relevant to consumers including without limitation Your opening hours, specialties, availability, customer rating, customer experience comments and feedback, accessibility of premises, services or products offered, prices, promotions, geo location of Your facilities.
Petable’s mobile (iOs or Android) APP (the APP) is available for download and usage in Your mobile device from the Apple Store or Google Play. After You download the APP You will be asked to register at the APP in order to make further usage of APP’s functionalities. In order to proceed with Your registration You will be requested to provide Your name, e-mail address and to identify Your country/state of origin (“Your Data”).
Your express acceptance of these Terms of Privacy and Your consent to the collection, storage, processing and/or management of Your Data shall be digitally collected the moment you expressly agree with it during the Sign Up Process at the APP.
As You Sign Up and use the APP from a mobile device Petable may contingently access, process and manage Your GPS location data (“GPS DATA”) for the purposes of providing You certain Petable Services or further interacting with You according to what may seem to be of Your interest. GPS DATA WILL NOT BE STORED BY PETABLE FOR FUTURE USE, PROCESSING OR MANAGEMENT NOR WILL IT BE ACCESSIBLE TO PETABLE AS YOU/IF YOU STOP USING THE APP OR DISABLE YOUR GPS Location functionalities in Your mobile device.
On how to disable GPS functionality from Your device please revert to following bellow content.
PLEASE NOTE THAT YOU MAY LOGIN AT THE APP THROUGH A LOGIN OF YOUR FACEBOOK ACCOUNT. WHENEVER YOU LOGIN AND USE THE APP THROUGH A LOGIN AT YOUR FACEBOOK ACCOUNT THESE TERMS OF PRIVACY DO NOT APPLY AND THE TERMS OF PRIVACY APPLICABLE SHALL BE THOSE OF FACEBOOK, AS PUBLISHED, AMENDED, REVISED AND MADE IN FORCE FROM TIME TO TIME ON FACEBOOK’S SOLE RESPONSIBILITY.
PETABLE FULLY DISCLAIMS ANY AND ALL LIABILITY IN RESPECT OF THE USE YOU MAKE OF THE APP THROUGH FACEBOOK OR ANY THIRD PARTY OTHER THAN PETABLE.
Whenever You select a Petable’s partner Clinic or Vet at the APP and You register Your pet in the APP, Petable may share Your Data (or parts thereof) and data of your pet with Your selected Veterinary Clinic or Veterinarian. As You update data of Your pet at the APP, Your selected Veterinary Clinic or Veterinarian may be able to monitor such updating and follow-up in order to provide You with a better service and improve Your customer care experience.
Your selected Clinic or Vet may also address or communicate directly to You through the Chat, messaging or e-mail functionalities at the APP (if/as available from time to time).
When registering at the APP and selecting a Clinic or VET you are agreeing to this kind of usage and exchange of Your Data by and between Petable and Your Selected Clinic or Vet being consented by You.
If You have any reservations, doubts, objections to these terms please resume Your registration process at the APP and delete APP from Your device. DO NOT upload or disclose any Data whether yours of that of your pet.
Is there any Geo Location at the APP and is my data being further collected, processed and/or managed therefrom?
When You download and install the APP You may grant certain permissions to Petable to track and follow Your device’s location and communicate with You in line with detected signals emitted by Your device.
In case You do not wish to maintain GPS functionalities active in Your device so as to enable georeferenced services by Petable or input from the APP associated to Your GPS DATA please manage GPS preferences directly on Your device. Most mobile devices provide you with information about these permissions.
For most Android devices:
- Open the main Settings
- Select Appsor Application Manager.
- Select an app.
- Scroll to Permissionsto see the features the app has permission to use.
For most iOS devices:
- Open the iOS Settings
- Select the app to see the features the app has permission to use.
This information is provided to You by Petable on an “as is” and “as available” basis without any representations or warranties whatsoever.
Information provided for herein should be complimented, revised and/or verified by YOU with resource to user manuals, product brochures, technical support or customer care services provided or made otherwise available to You by Your device’s retailers or manufacturers (as revised, amended and available from time to time).
What about cookies?
Cookies are alphanumeric identifiers that Petable may transfer to Your computer’s hard drive through Your Web browser to enable Petable’ systems to recognize Your browser and tell Petable how and when pages in the WEBSITE are visited and by how many people also permitting to enhance Your user experience (UX) of the WEBSITE (“Cookies”). Cookies may keep track of Your movements at the WEBSITE, help You resume where left off, remember registered login, email-address and passwords voluntarily inserted by You, Your theme selection, preferences and other customization functions as available at the WEBSITE.
The WEBSITE uses the following Cookies:
- PHPSESSID- As you browse around the pages on this site, the session cookie tells the website that you are the same person requesting the webpages, and not a new visitor to each page. This cookie does not identify you personally and is not linked to any other information we store about you.
- __hstc: The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) (Expires: 2 years)
- _ga: Google Analytics – is used to distinguish users and has an expiration of 2-years.
- _gat – Google Analytics – This cookie does not store any user information, it’s just used to limit the number of requests that have to be made to doubleclick.net.
- _gid- Google Analytics – is used to distinguish users and has an expiration of 24-hours.
- _hjIncludedInSample- Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
- gadwp_wg_default_dimension- This cookie uses a fraction of the data that is collected by the Google Analytics cookie (see below) and is used by the system administrators.
- hubspotutk – This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
- pll_language – Polylang cookie
- wordpress_test_cookie – WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
- wp-settings- The number on the end is your individual user ID from the users database table.
If You do not wish to accept Cookies, You may configure Your equipment so that You are warned every time a Cookie is deposited or may deactivate all Cookies through the navigation tool (v.g. Google Chrome, Mozilla Firefox, Safari).
You may also choose to refuse, delete or accept Cookies through selection of appropriate functions in the “options” or “preferences” sections of the web browser. You should further navigate the “Help” menu of the web browser to properly understand and configure its Cookies preferences.
Refusal of Cookies or their deletion may cause the WEBSITE not to function properly or some of its features being disabled.
By using the WEBSITE, you consent to the processing of YOUR DATA (where(if applicable considering that WEBSITE is reserved to Professional Corporate Users only) by Google in the manner and for the purposes set out above. In case You intend to disable tracking of navigation history in the internet please disable Google Analytics at http://www.google.com however please note that if You do this You may not be able to use the full functionality of the WEBSITE.
In order to further understand what Cookies are all about, understand what Cookies were installed and how can they be managed and/or deleted by You please visit www.allaboutcookies.org.
Anonymous Information. How does it work?
Petable may share generic aggregated demographic information not linked to any personal identified information regarding visitors and users of the SITES for the purposes outlined above.
Non-personal identification information may include the browser name, device name, type of computer and technical information about users, means of connection to the SITES, such as the OS and/or the ISP utilized by user or other similar non-personal technical information.
When Petable shares such information it shares it in a distinctive database so that information remains anonymous at all material times and cannot be reverted to be understood and processed as Personal Data of identified or identifiable individuals.
What does Petable collect Your Data for?
Petable may collect, store, process and manage Your Data for the following purposes:
- To enable Petable and its partners and subcontractors in the operation and maintenance of the SITES and to support Petable in providing its services to its customers;
- To help You nurture Your relationship with Your pet and enable You to schedule and don’t miss some basic preventive treatments of Your pet according to its characteristics as well as to enable Your interaction with some of our veterinarian providers (please check bellow the “To Whom” section)
- To alert you on product or services updates, technical bulletins, news, highlights, special offers that may be of interest to You;
- To help You find services or products better suited to Your pet’s needs such as the most appropriate vaccine, pet food or nearest Vet Clinic;
- To make the SITES more relevant and easier to navigate by You and to help You getting services or products that may be relevant to You
- To send periodic e-mails If You decide to register at the SITES and/or join Petable’s newsletters or mailing lists;
- To provide technical and sales support to You;
- Consumer profiling.
If You would like to unsubscribe from receiving future e-mails unsubscribe to the newsletters or emails you receive.. However, PLEASE NOTE that in certain cases you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from Petable.
How does Petable protect Your Data?
Petable adopted appropriate technical and organizational measures intended to protect Data against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.
Sensitive data exchange between the SITES and You is most unlikely to occur. However when such is the case Petable uses SSL secured communication channel with encryption and protected digital signatures.
NOTWITHSTANDING THE LATTER PLEASE BE ADVISED THAT PETABLE CANNOT ENSURE FULL NETWORK SECURITY OVER THE WEB AND USE OF THE SITES MAY EXPOSE YOU AND YOUR DATA TO RISKS SUCH AS UNDESIRED OBSERVATION AND TRACKING BY OTHERS IN THE NETWORK, IDENTITY THEFT, FRAUD OR FRAUDULENT ACTION BY THIRD PARTIES OUT OF PETABLE’S CONTROL THAT MAY CAUSE YOU IRREPARABLE LOSS AND/OR DAMAGE OF UNQUANTIFIABLE IMPACT.
YOUR DISCRETION ON THE USE OF THE INTERNET, THE SITES AND THE DISCLOSURE OF YOUR DATA ALONG WITH ANY CONSENTS IN RESPECT THEREOF IS STRONGLY ADVISED AT ALL TIMES.
To whom may Petable disclose Your Data?
Petable is not in the business of selling, trading, or renting data and therefore exchange or sharing of Your Data with third parties is strictly limited and is only made in accordance to this Policy for the purposes identified herein and in compliance with applicable laws.
Petable may use third party service providers to help in the operation of Petable’s business, the operation of the SITES and/or to administer activities on Petable’s behalf. Any sharing of Your Data with such third parties shall be only as needed to pursue such limited purposes and provide You Petable’s services and subject to the consents by You that may be imposed by Law (if any).
Without prejudice for the terms bellow, Petable will not disclose Your information outside Petable’s controlled subsidiaries and affiliates except (1) as You direct, (2) with permission from You, (3) as provided for herein; (4) as required by law.
Should any authorities or law enforcement agent contact Petable with a demand for Your information, Petable will attempt to redirect them to obtain such information directly from You. If compelled to disclose, then Petable will promptly notify You and provide You with a copy of the demand unless legally prohibited from doing so.
Upon receipt of any other third party request for Your information, Petable will promptly notify you unless prohibited by law.
Except as stated bellow or as You may otherwise determine Petable will not provide any third party: (1) direct, indirect, blanket or unfettered access to Your Information; (2) the platform encryption keys used to secure Your information or the ability to break such encryption; or (3) any kind of access to Your information if Petable is aware the purposes intended are other than those stated in the request.
In support of the above, Petable may provide Your basic contact (email) information to the third party only.
Petable will not disclose Administrator Data outside Petable or its controlled subsidiaries. Petable may share Administrator Data for purposes of APP security and/or fraud prevention.
- Your selected Clinic or Vet
Whenever You select a Petable’s partner Clinic or Vet at the APP and You register Your pet in the APP, Petable may disclose Your Data (or parts thereof) and data of your pet with Your selected Clinic or Vet. As You update data of Your pet at the APP – including its general characteristics or more specific information relating to its age, gender or health history – Petable as well as Your selected Clinic or Vet may be able to monitor such updating and follow-up in order to provide You with a better service and improve Your customer care experience.
Your selected Clinic of Vet may also address or communicate directly to You through the Chat, messaging or e-mail functionalities at the APP (if/as available from time to time).
When registering at the APP, selecting a Clinic or VET and/or uploading data of your pet You are agreeing to this collection, storage, processing and usage by Petable and You agree to Petable and Your selected Clinic or Vet exchanging Your Data and the data of Your Pet as shown in the APP (from time to time).
All information pertaining to You as a pet owner shall not be shared.
- Vouchers and Donors
Whilst using and interacting the APP You will accumulate credits as a pet owner. Upon attaining certain amount of credits You will be able to convert such credits in (i) Food Donations to Animal shelters or (ii) Pet related services from Petable partners identified at the APP.
As You convert the credits one way or the other Petable will be able to (i) publicly announce You as a Food Donor or otherwise share Your Data with the partner Animal Shelter to whom You made Your donation and/or (ii) (if such was Your option) share Your Data with Petable’s pet related service provider You selected to provide You the services in exchange of the credits conversion.
In case You do not wish this to happen please refrain from converting Your credits in pet related services or Food Donation in all material times.
Please NOTE that credits accumulated at the APP are not cash or assets convertible other than by the options provided for in the APP (as available from time to time).
Where does Petable store and processes Your Data?
Your Data is stored at Amazon Web Services (AWS) through a validly existing and in force agreement.
AWS Privacy Terms https://aws.amazon.com/privacy/ and AWS terms of service https://aws.amazon.com/legal/?nc1=f_cc as published, amended and revised from time to time shall also apply to storage of Your Data with AWS and are therefore to such restricted extent (storage) incorporated herein.
Your information may be transferred to, and stored and processed in, the European Union, and/or in the United States or any other country where Petable or its affiliates or subcontractors maintain facilities. You appoint Petable and its official data subcontractors to perform any such transfer and management of data and to store and process data in any such countries or regions so as to keep full operation of the APP.
Petable abides by the EU Data Protection legal framework regarding the collection, use, processing, management and retention of data from European Union nationals.
Who is Your Data Processor?
VNT – Vet Network, S.A. is the Data Processor of Your Data.
Should You intend to exert any of Your rights to access, rectify or delete Your Data please contact Data Processor at:
VNT- Vet Network SA , Rua Quinta das Acácias 6 RC Dto, 2790-184 cARNAXIDE- pORTUGAL
What are Your rights?
Under certain circumstances You are entitled to access, rectify or delete Your Data and to such effects You should contact the Data Processor to the contacts and address identified in the content above.
Petable will reasonably assist You on Your requests as provided for under the terms of European Union laws applying to Petable.
Please note that when You resume and delete the APP from Your mobile device that does not necessarily mean that Your Data was removed and deleted from Petable’s database not that Your account with Petable was deleted or removed.
Should You require deletion and/or removal of Your Data from Petable’s databases and definitive deletion of Your account, please submit an explicit request to the Data Processor into the contacts provided above.
What Laws and Jurisdiction?
Your information will be collected, processed and managed by Data Processor according to the European Union Laws on Data Privacy as amended and in force from time to time. No further laws shall apply to Your information and/or data.
Any disputes on Data Privacy or Your Information shall be resolved by the Civil Courts of Lisbon (Portugal).
Last Revised 27/02/2018